Privacy Policy & Terms and Conditions

Privacy Policy

1. Who We Are

Vento Wellness Ltd ("Vento," "we," "us") provides chair massage, Office Reset sessions, Hatha yoga, and sound bath healing across London. Our registered contact email is jennifer@ventowellness.com. This policy covers our website ventowellness.com and the Vento Wellness app for iPhone and Android. Our services are for businesses and are not directed at children under 18.

2. Information We Collect

We may collect the following personal data when you enquire about or book our services:

• Contact details , name, email address, phone number, office postcode.
• Company information , company name, company size, role.
• Service preferences , programmes of interest, scheduling requirements, health-relevant notes you choose to share.
• Technical data . IP address and browser type, recorded automatically in server logs when you use our website. We do not use analytics or advertising tracking tools.
• Payment and billing details , billing contact name, email address, company name, billing address and VAT number where provided. Card payments are handled by Stripe; we never see or store your full card details.
• Account and sign-in details , clients, therapists and staff can create an account with an email address and password, or sign in with Google or Apple, in which case we receive your name and email address from that provider.
• Booking schedule details , for chair massage bookings, the names of colleagues and any notes the client or our team add to the day's schedule (for example "Massage 3, Sam, prefers light pressure"). Only the client, the Vento team and the therapist assigned to that booking can see them.
• Therapist details , for therapists who apply to work with us: contact and address details, qualifications, insurance, Right to Work information, bank details for payment, and availability.

3. How We Use Your Information

• To respond to your enquiries and provide quotes.
• To deliver, schedule, and manage our wellness services.
• To send service-related communications (confirmations, reminders, follow-ups).
• To take payments and issue invoices and receipts.
• To maintain, secure, and improve our website.
• To comply with legal and regulatory obligations.

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following bases as defined by the UK General Data Protection Regulation (UK GDPR):

• Consent , when you submit an enquiry form or contact us directly.
• Contractual necessity , to fulfil a booking or service agreement.
• Legitimate interest , to improve our services and website experience.

5. Data Sharing

We share limited data with trusted service providers who help us run Vento: Supabase (database, file storage and sign-in), Cloudflare (website hosting), Resend (email delivery), Apple and Google (app distribution and optional sign-in) and Stripe (payments, see below). When a therapist is assigned to your booking they see the booking details they need on the day, including the address, on-site contact and the schedule. All third parties are required to handle your data in accordance with applicable data protection law. We do not transfer personal data outside the UK/EEA without adequate safeguards.

Card payments and invoices are processed by Stripe. Vento does not store card details. To take payment and issue invoices we share billing contact details (name, email address, company name and billing address) and, where provided, your VAT number with Stripe. Stripe processes some of this data on our behalf and acts as an independent controller for other purposes, such as fraud prevention and meeting its own regulatory obligations; see Stripe's privacy policy at stripe.com/privacy.

You may choose to sign in with Google or Apple. If you do, we receive your name and email address from that provider in order to create and secure your account; we do not receive your password.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required by law. Enquiry data is typically retained for up to 24 months after your last interaction with us. Booking records and invoices are kept for 6 years because UK accounting law requires it.

7. Your Rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, please contact us at jennifer@ventowellness.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies & Local Storage

Our website uses only essential cookies and browser storage, to keep therapists and staff signed in, to remember your language preference, and to complete a booking. We do not use analytics or advertising cookies. If you pay online you are redirected to Stripe's secure checkout page, which sets its own cookies for payment security and fraud prevention. You can manage cookies and site data through your browser settings.

9. Our App

The Vento Wellness app lets clients see their bookings, pay and set the day's schedule, and lets therapists see their bookings, availability and profile. The app keeps you signed in by storing a session token securely on your device. It does not use advertising identifiers, analytics or tracking, does not access your location, contacts or photos, and does not send push notifications. Card payments open Stripe's secure checkout in your browser.

10. Deleting Your Account

You can delete your account at any time: in the app, open Profile and tap Delete account; on the website, sign in and go to ventowellness.com/account/delete; or email jennifer@ventowellness.com and we will do it for you within 30 days. When you delete your account:

• Your login is removed and you can no longer sign in to Vento.
• Therapists: your profile, contact and bank details, documents, photo, availability and upcoming booking assignments are deleted.
• Clients: your login is unlinked from your company details and you lose access to your bookings online.

We keep past booking records and invoices, with names only, for 6 years because UK accounting law requires it. If you use the same login for another Pinkwhale Studio app, that app's account is not affected.

Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Vento Wellness website and the provision of wellness services by Vento Wellness Ltd ("Vento," "we," "us"). By booking our services, applying as a therapist, or using this website, you agree to these Terms.

1. About Vento

Vento Wellness Ltd arranges and delivers on-site chair massage, Office Reset sessions, Hatha yoga, and sound bath healing to businesses and organisations, principally across London. All commercial and legal correspondence should be sent to jennifer@ventowellness.com.

2. Services & Bookings

Services are subject to availability and written confirmation. Bookings are confirmed once agreed by email at jennifer@ventowellness.com and any required deposit has been received.

• Our minimum booking time for corporate chair massage is 3 hours unless otherwise agreed in writing.
• Cancellations with less than 48 hours' notice may incur a fee of up to 50% of the agreed booking cost.
• We may cancel or reschedule due to unforeseen circumstances; in that case we will offer a full refund or an alternative date.

3. Pricing & Payment

Prices are quoted in GBP (£). Vento Wellness is not currently VAT registered, so no VAT is added. Published prices are indicative; bespoke quotes may apply. Payment terms are confirmed at booking and are typically due within 14 days of invoice. Card payments and invoices are processed by Stripe; Vento does not store card details. Invoices and payment queries should be directed to jennifer@ventowellness.com.

4. Cancellations & Refunds

• You can cancel a booking online using the link in your booking confirmation email.
• As set out in section 2, cancellations with less than 48 hours' notice may incur a fee of up to 50% of the agreed booking cost.
• If a cancelled booking has already been paid, any refund due is returned to the original payment method within 5–10 business days.

5. Insurance

Insurance arrangements differ between Vento (as the operating company) and the independent therapists who deliver sessions on our behalf. Both are important for your protection.

5.1 Vento Wellness, public liability insurance

Vento Wellness Ltd maintains public liability insurance covering our business operations, including the organisation and delivery of wellness services to clients. This insurance relates to Vento's activities as the service provider and booking agent. Details of cover levels and certificates can be supplied on request by emailing jennifer@ventowellness.com.

5.2 Therapists, own insurance required

Therapists who work with Vento are independent professionals. Each therapist is required to hold and maintain their own insurance appropriate to the treatments they provide. This typically includes, as a minimum, professional indemnity and public liability cover (or equivalent) at levels we specify from time to time.

• Therapists must keep insurance valid for the full period they are active on our platform or delivering sessions for Vento.
• Proof of insurance (policy schedule or certificate) must be provided on application and renewed before expiry.
• Vento may suspend or terminate a therapist's engagement if insurance lapses, is inadequate, or cannot be verified.
• A therapist's own insurance covers claims arising from their professional conduct and treatment delivery; it does not replace Vento's obligation to maintain company-level public liability insurance for our operations.

5.3 Clients

When you book through Vento, sessions are delivered by qualified therapists operating under these arrangements. If you require confirmation of Vento's public liability cover or a therapist's insurance status for a specific booking, contact jennifer@ventowellness.com.

6. Health & Safety

Therapists are expected to be appropriately qualified for the services they deliver. Participants must inform the therapist of any medical conditions, injuries, pregnancy, or concerns before a session. Vento and our therapists reserve the right to decline or modify treatment where it would be unsafe to proceed.

7. Client Responsibilities

• Provide a suitable, clean, and safe space for the session.
• Ensure participants are aware of the schedule and any relevant health considerations.
• Provide reasonable access to facilities (e.g. electricity) where required.
• Notify us promptly of any incident or concern at jennifer@ventowellness.com.

8. Therapist Terms

By applying to join Vento as a therapist, you confirm that you will maintain your own insurance as set out in section 5.2, that your qualifications and disclosures are accurate, and that you agree to our data processing and client-sharing arrangements described in the Privacy Policy above. Therapist applications, profile updates, and compliance documents should be submitted or requested via jennifer@ventowellness.com.

9. Limitation of Liability

Nothing in these Terms excludes liability that cannot be excluded under applicable law. Subject to that, Vento's total liability to a client for any claim arising from our services shall not exceed the total fees paid for the specific booking in question. We are not liable for indirect or consequential loss. Claims relating to a therapist's professional acts may fall under the therapist's own insurance; claims relating to Vento's business operations may fall under Vento's public liability insurance. Notify us of any claim or incident as soon as reasonably possible at jennifer@ventowellness.com.

10. Intellectual Property

All website content, including text, images, logos, and design, is owned by Vento Wellness Ltd and may not be copied or reused without written permission from jennifer@ventowellness.com.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update this page from time to time. The "last updated" date at the top reflects the latest version. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

Questions about privacy, bookings, insurance, or these Terms? Email jennifer@ventowellness.com.